At wallartx.shop, customer satisfaction is one of our highest priorities. We want every customer to enjoy a positive shopping experience and feel confident when purchasing our wall art products.

This Return and Refund Policy explains the conditions, procedures, and requirements for returning products and requesting refunds from wallartx.shop.

By placing an order on our website, you acknowledge and agree to the terms described in this policy.

1. Return Eligibility

Customers may request a return within 14 days after receiving their order.

To be eligible for a return, the following conditions must be met:

• The product must be unused and in its original condition.

• The product must be returned with all original packaging, labels, and accessories.

• The item must not have been damaged, modified, or altered after delivery.

• The return request must be submitted within the required return period.

• The customer must provide valid order information.

Products returned without meeting these requirements may not qualify for a refund.

Before sending any product back, customers must contact our customer service team for return approval.

Email:

info@wallartx.shop

Please include:

• Order number

• Customer name

• Product information

• Reason for return

• Supporting photos if applicable

2. Return Process

To begin a return request, customers must first contact wallartx.shop.

Our customer service team will review the request and provide return instructions if the return is approved.

Customers should not send products back before receiving confirmation from our team.

Unauthorized returns may not be accepted.

When returning an item, customers should ensure that:

• The product is securely packaged.

• The package includes necessary order information.

• A trackable shipping method is used whenever possible.

wallartx.shop is not responsible for returned packages that are lost, damaged, or incorrectly shipped by the customer.

3. Return Shipping Costs

Unless the product received is defective, damaged, or incorrect due to an error caused by wallartx.shop, customers are responsible for return shipping costs.

Return shipping fees are generally non-refundable.

If a return is approved because:

• The item arrived damaged.

• The wrong product was delivered.

• The product has a confirmed quality issue.

wallartx.shop will review the situation and provide an appropriate solution.

4. Refund Policy

Once the returned product has been received and inspected, we will notify the customer regarding the approval or rejection of the refund.

If the refund is approved:

• The refund will be processed to the original payment method.

• The refund amount will be issued according to the applicable refund conditions.

• Processing time may depend on the customer's bank, card issuer, or payment provider.

Please allow several business days for the refunded amount to appear in your account after processing.

5. Damaged, Defective, or Incorrect Products

We carefully inspect and package our products before shipment.

However, if you receive:

• A damaged wall art product

• A defective item

• A product different from your order

please contact us within 7 days after delivery.

Please provide:

• Order number

• Description of the issue

• Clear photos showing the problem

Our team will review your request and may provide:

• A replacement product

• A partial refund

• A full refund

• Another suitable solution

depending on the specific circumstances.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

• Items that have been used or damaged by the customer.

• Products without original packaging.

• Items returned after the return period.

• Customized or personalized products where applicable.

• Products altered after delivery.

We reserve the right to refuse returns that do not meet our return requirements.

7. Order Cancellation

Customers may request order cancellation shortly after placing an order.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel the order and issue a refund.

Once the order has entered the preparation or shipping process, cancellation may no longer be possible.

In such cases, customers may request a return after receiving the product according to this policy.

8. Exchanges

If you wish to exchange a product, please contact us at:

Email:

info@wallartx.shop

Exchange requests are subject to product availability and approval.

Products must meet the same return conditions described in this policy.

9. European Consumer Protection Rights

For customers located in France and the European Union, consumer protection laws provide certain mandatory rights regarding online purchases.

Customers may have the legal right of withdrawal within the applicable period according to European consumer regulations, except where legal exceptions apply.

This Return and Refund Policy does not affect any mandatory rights granted under applicable French and European laws.

10. Refund Exceptions

Refunds may be refused or adjusted in cases where:

• The product is returned incomplete.

• The product shows signs of use or damage.

• The return request does not follow the required procedure.

• The customer provides incorrect return information.

Each case will be reviewed fairly by our customer support team.

11. Contact Information

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us:

Website:

wallartx.shop

Email:

info@wallartx.shop

Our customer service team is committed to providing professional assistance and ensuring that every customer receives a fair and helpful solution.